2026-1-28 Mistakes at work: admit immediately or fix first then explain?

Mistakes at work: admit immediately or fix first then explain?

I think it important to first clearly explain the situation, then clarify why the mistake, and finally make corrections. This process is crucial for recognizing the error and taking responsibility. Understanding the key issues and resolving them helps prevent future mistakes.

I think it depends on situations.
For example, some small mistakes, without any follow up effects, you can immediately acknowledge the mistake and simply explain the reason .
If there is an actual impact, causing losses, it should be dealt with first, there should be a solution, then explain the situation and give a solution, try to minimize the risk.  
Don't apologize blindly, there is no solution。
And whenever which situation,I think it is important to reduce the loss, these two are not in conflict,it’s just that priority is different from different angles

Elsa 发表于 2026-1-28 20:23
I think it depends on situations.
For example, some small mistakes, without any follow up effects, y ...

I completely agree with you about "don't apologize blindly without a solution".
That will make the customer a feeling, we are just solving the problem by speaking, there is no actual action to solve the problem and avoid the same situation for future orders.
Whenever we face a mistake we made, have to face to the actual details, analysis the reason and provide a workable solution.
It's the right attitude.

In my opinion, I prefer to address the issue first and then provide an explanation, because this way, it not only offers the customer a solution to the current problem, but also explains the reason and expresses our stance of taking responsibility. Whether it is to admit the mistake first or to make the repair first and then provide an explanation, the most important thing is to solve the problem. Since the incident has occurred, what the customer wants is definitely not just an admission of the mistake, but rather a solution from us.