2026-1-1

Describe a negotiation with a customer

My follow customer need to change the cylinders,i check with our desginer it will need to change 3cylinders,total cost is $70*3=$210(it should be $90 as narmal),we have support her $20/cylinder every order.
She also have problem ask me just change information why charging me as a new cylinder?I am not even treating she as an old customer, she kept asking for same discount of bag.
My anwser: Dear madam, As a manufacturer of rolls and bags, the cylinders cost it's not in our control, it charged by cylinder supplier, we have been doing our best to support you, we charge you only $70 for every time every order,  the actual cost is $90, we already absorbed part of the cost ourselves.
The price of goods are the best we can do for the MOQ.
Then she If you can give me for $200 cylinders,when the customer said i just kep tlaughing and agree with her

Peter is a customer recommended by a friend who is cooperating with him on packing machine projects.

His orders' expected quantity is big, like one 20 feet container per design per month.
But the price is really low, like $1.95 per kg for PET/LDPE structure with thickness 60 microns.

For the first container, Peter asked us to support him for a test order, which include 14 designs, 2000kgs per design, but price same as the normal order.
Considered the long term cooperation, we agreed.
But now he wants to order another 40 feet container, with several designs with same price as the normal order.
It doesn't follow the agreement between us, so I told him about the difficulty we are meeting, like the big waste and cost during the production process, expect to persuade him to increase a bit on price for the small order.
However, Peter still wants to keep the same price as mass order.
Finally, I just told him to get all of the designs ready first and send to us, then we will check how to proceed with this order.
We'll have to increase a bit on the unit price.