2026-1-13

Write an email to explain to customer about shipment delay

Dear xxx,
We sincerely apologize for the delay in shipping. With the Chinese New Year will be coming, all orders are concentrated in the month leading up to the holiday. We have too many orders waiting to be produced, and your order is no exception.
I have requested our manager to prioritize your order. We will expedite its processing and expect to complete it within 3 days(It depends on how many days will be delay). Once the bags are ready, we will immediately provide you with the final invoice and packing list, also book the earliest shipping date.

Dear xxx,

I apologize for the delay of the shipping.
Because of the rush time before the Chinese New Year holiday, all of the customers want to get orders finished before the holiday.
That makes things difficult to be controled.

We have put this order in the top priority, expect to be finished within a week.
Will keep you posted on everything proceeding, and book the earliest ship asap.

Best regards,

Dear xxx,
Sorry for the delay with your shipment and any trouble it may have caused. The goods were held up due to recent congestion at the port and longer customs clearance times, which pushed back the original schedule. We understand this is not ideal, and we appreciate your patience.
We’ve been following up closely with our logistics partner, and the latest update is that your order is expected to be shipped on Dec 13, with delivery around Dec 13. We’ll continue to monitor the progress and keep you posted if there are any further changes.
Best regards.

Dear ^

We regret to inform you that your coffee bag shipment may be delayed due to stricter customs inspections.

We have just received notification that all goods from all countries will undergo enhanced customs inspections. Therefore, the transportation time to ^ will be longer than usual.

We are very grateful for your understanding and patience. Our team will closely track the shipment status and make every effort to resolve the issue of this situation