I would like to share the customer-Peter, his product is sugar and there are total 14 designs. we give the lowest price $1.95/kg based on the quantity 1 container per desgin
Before the mass productin, he needs 10 rolls of beans film with new design, total about 200kg to test the market, We believe this customer is reliable then we have agreed the lowest price without any printing cost to support him.
Last week he asked for 2 designs of rice package and 200kgs per design to test, very very urgent for sales season, asked us to finish within 7days. But the price is still same as $1.95/kg, unacceptable for the factory.
1.How can we handle between the factory and customer?
Answer: Actually $1.95 is not workable for small quantity, it's just workable for mass production, 200kgs doesn't meet our MOQ, so we need to charge $150/design.
2.Beans film has already been tested last time, customer need 200kgs again without printing cost,How should we persuade him to accept the printing cost?
Anser: share videos of printing and laminating process, show the actual waste during the production, and we have already supported him with small quantity without any pringting cost, it's really unreasonable to apply again for small quantity but urgent order without any cost.
Finally explain again let customer back to narmal way, lowest price is just suitable for mass production, Please understand. |